Job Description

The Data Entry – Customer Support – Administrative Services Clerk supports The Cinch Group's day-to-day administrative and customer service operations. The role involves maintaining accurate records, processing information, responding to customer inquiries, organizing documentation, and providing general administrative support to ensure efficient business operations.

Key Responsibilities

• Enter, update, and maintain accurate customer and business information in internal databases and systems.
• Review and verify records, forms, and documents for accuracy and completeness.
• Respond professionally to customer inquiries through email, phone, chat, or other communication channels.
• Assist customers with routine questions, requests, and account-related concerns.
• Process applications, forms, service requests, and other administrative documentation.
• Organize and maintain digital records, files, and business documents.
• Assist with scheduling, correspondence, reporting, and other administrative activities.
• Prepare spreadsheets, reports, and routine business documents.
• Coordinate with internal departments to ensure customer requests are handled efficiently.
• Escalate complex customer concerns or issues to the appropriate team or supervisor.
• Maintain confidentiality and protect customer and company information.
• Support team members with data entry, customer service, and general administrative tasks.
• Perform other duties as assigned to support the organization's daily operations.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in data entry, customer service, clerical work, or administrative support is an advantage.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Good organizational and time-management abilities.
• Basic computer proficiency and familiarity with Microsoft Office or Google Workspace.
• Ability to manage multiple tasks and meet deadlines.
• Professional, dependable, and customer-focused approach.
• Ability to work independently and effectively as part of a team.

Key Skills

Data Entry | Customer Support | Administrative Services | Record Keeping | Document Management | Customer Service | Communication | Organization | Microsoft Office | Time Management | Problem-Solving

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